- More than 30 days before arrival: only the deposit will be deducted, but this can be used for another booking.
- Less than 30 days before arrival: 60% of the agreed total price are charged
- Less than 8 days before arrival: 100% of the agreed total price are charged
We ask for your understanding that in case of no-show we will charge 100% of the stay in addition to the deposit.
Please inform us in time if you can not start your holiday.
Early departure: In case of early departure (irrespective of whether the length of stay is agreed orally or in writing), the accommodation expenses (room price without meals) will be charged for the rest of the remaining days of the reservation.
You are welcome to bring your dog (max. one dog per apartment) for an additional charge of 14,00 € per day with you. Other animals are not allowed. However, in the apartments RIT and FORDORA no animals are allowed.
We are happy to organize appropriate food for breakfast. Please inform us already at the reservation.
You can leave your luggage free of charge at the reception on the day of arrival before your check-in or on the day of departure after your check-out.
If you hand in your laundry in the morning until 9 am, it will be washed, ironed or cleaned within one day (Mon-Fri). The prices can be found on the price list in the apartment.
Our Osteria is open daily from 6 pm (closed on Monday).
Free Wi-Fi internet access is available in all apartments as well as in public areas. However, you need access data, which you receive at the reception.
The tap water of San Vigilio comes directly from mountain springs and has excellent drinking water quality.
With pleasure! For breakfast we charge 14 € per person.
With pleasure we provide a sauna set for a rental fee of 5 € per person.
For the breakfast buffet, you can decide at short notice. Nevertheless, a pre-registration is necessary for.
Free of charge are: sturdy baby cots with linen, a kettle – and a baby chair in the breakfast room. With pleasure we are also warming up baby food or milk in the kitchen.
You are welcome to remit the amount in advance or you can send us a reimbursement of expenses with a company subscription from an Austrian company.
For arrivals after 11 pm we charge a surcharge of 19 €.
Please inform us via phone or email.
We accept debit cards (EC / Maestro international) as well as credit cards from VISA and MASTERCARD.
There are enough parking spaces available which are free of charge.
All our guests receive a free guest card from us, which entitles them to use all public transport within South Tyrol.
We are happy to offer half board for a daily price of 20 € per person.
We offer this service on 6 days out of 7, as our Osteria is closed on Mondays.
In the wellness area there are no towels. However, we are happy to provide you a sauna set (consisting of 1 bathrobe, 2 towels and flip flops) for a rental fee of 5 €.