FAQ
This depends on the size of the apartment. Every additional person must be registered.
An extra charge per night applies depending on the apartment and the season.
If you have any questions, please feel free to contact us.
- More than 30 days before arrival: only the deposit will be deducted, but this can be used for another booking.
- Less than 30 days before arrival: 60% of the agreed total price are charged
- Less than 8 days before arrival: 100% of the agreed total price are charged
We ask for your understanding that in case of no-show we will charge 100% of the stay in addition to the deposit.
Please inform us in time if you can not start your holiday.
Early departure: In case of early departure (irrespective of whether the length of stay is agreed orally or in writing), the accommodation expenses (room price without meals) will be charged for the rest of the remaining days of the reservation.
YYou are welcome to bring your dog (maximum one dog per apartment) for an additional fee of €16.00 per day. Other animals are not allowed.
Pets are not permitted in the RIT and FORDORA apartments.
We are happy to organize appropriate food for breakfast. Please inform us already at the reservation.
You can leave your luggage free of charge at the reception on the day of arrival before your check-in or on the day of departure after your check-out.
If you hand in your laundry in the morning until 9 am, it will be washed, ironed or cleaned within one day (Mon-Fri). The prices can be found on the price list in the apartment.
Free Wi-Fi internet access is available in all apartments as well as in public areas. However, you need access data, which you receive at the reception.
The tap water of San Vigilio comes directly from mountain springs and has excellent drinking water quality.
With pleasure! For breakfast we charge 14 € per person.
With pleasure we provide a sauna set for a rental fee of 5 € per person.
For the breakfast buffet, you can decide at short notice. Nevertheless, a pre-registration is necessary for.
Free of charge are: sturdy baby cots with linen, a kettle – and a baby chair in the breakfast room. With pleasure we are also warming up baby food or milk in the kitchen.
You are welcome to remit the amount in advance or you can send us a reimbursement of expenses with a company subscription from an Austrian company.
For arrivals after 11:00 PM, we charge a surcharge of €39.
Please inform us by phone or email.
We accept debit cards (EC / Maestro International) as well as the following credit cards: VISA and MASTERCARD.
There are enough parking spaces available which are free of charge.
All our guests receive a free guest card from us, which entitles them to use all public transport within South Tyrol.
We are happy to offer you dinner at a special price of €24 per person.
It consists of a three-course menu.
This service is available six out of seven days, as our Osteria is closed on Wednesdays.
In the wellness area there are no towels. However, we are happy to provide you a sauna set (consisting of 1 bathrobe, 2 towels and flip flops) for a rental fee of 5 €.